India's aviation regulator DGCA forms a high-level oversight team to probe IndiGo's recent flight disruptions, stationing members at the airline's corporate office. The order mandates daily reports and corrective actions to restore normalcy, addressing passenger woes from delays and cancellations.
Disruption Probe Launched
The Directorate General of Civil Aviation (DGCA) has constituted a three-member oversight committee following IndiGo's widespread disruptions, triggered by system glitches, crew shortages, and weather issues. Some team members are embedded at IndiGo's Gurgaon headquarters for real-time monitoring, as per the official order. This move ensures swift resolution amid mounting complaints and compensation demands.
Key Highlights
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Team Deployment: DGCA officers stationed at IndiGo's corporate office to oversee operations, review root causes, and enforce compliance daily.
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Reporting Mandate: Airline must submit daily updates on flight status, disruptions, and mitigation steps until normalcy returns.
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Passenger Focus: Emphasis on refunds, rebooking, and communication to affected travelers, amid over 100 flights impacted recently.
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Broader Implications: Signals stricter regulatory grip on market leader IndiGo (60% share), potentially setting precedents for accountability in aviation.
IndiGo vows full cooperation to rebuild trust.
Sources: Economic Times, Business Standard