Sneha Arora joins Zepto as new CHRO to lead people-first growth and culture transformation

Zepto, one of India’s fastest-growing quick commerce startups, has named Sneha Arora as its new Chief Human Resources Officer. Her appointment marks a strategic move to strengthen Zepto’s leadership team and build a resilient, inclusive, and high-performing workplace culture as the company enters its next phase of growth.

Key highlights:

- Leadership experience across top firms  
  Sneha Arora has held senior HR roles at Simpl, Myntra, SAP, Flipkart, and Texas Instruments. Her work has spanned organizational transformation, performance management, and diversity initiatives

- Cultural transformation at Myntra  
  As VP of HR at Myntra, she led programs that earned the company a spot among India’s Top 100 Great Places to Work. She introduced inclusive policies like medical insurance for same-sex partners and gender affirmation surgery

- Strategic HR at Simpl  
  At Simpl, she served as CHRO, aligning HR strategy with rapid business expansion and building strong cultural foundations

- Global exposure at SAP  
  Sneha held regional HR leadership roles across APJ markets, including SAP Ariba Technologies India, where she managed people strategies for large-scale operations

- Academic credentials and recognition  
  She is a postgraduate in Human Resources from Tata Institute of Social Sciences (TISS) and has been recognized by People Matters, CII, ObserveNow, and HRAI for excellence in HR leadership

- Zepto’s leadership vision  
  Co-founder Aadit Palicha emphasized the need to strengthen trust and transparency within teams. He praised Sneha’s ability to pair clear processes with empathy and purpose

- Focus areas at Zepto  
  Sneha will lead initiatives in talent development, employee engagement, leadership capability, and culture-building. Her goal is to foster a workplace where people feel a deep sense of belonging and purpose

- Organizational context  
  Her appointment follows the departure of Zepto’s previous HR head in 2024. The role had been temporarily handled by Chief Brand Officer Chandan Mendiratta

Sneha’s arrival signals Zepto’s commitment to scaling sustainably while nurturing a values-driven culture that empowers its workforce.

Sources: HR Today, Economic Times, People Matters