Star Ratings or Star Scams? The Battle Against Fake Restaurant Reviews Heats Up

Image Source: Zee Business

Before you reserve that table at your next night on the town, stop and consider this question: can you actually believe what you're reading in online reviews? With increasingly more consumers basing decisions on sites such as Google and TripAdvisor, an exploding tide of forged restaurant reviews is making it increasingly difficult to know what real input is, as opposed to outright hype or sabotage. Not only is the practice a annoyance-but it's harming both customers and restaurants in some pretty drastic, tangible ways.

Key Highlights:

Rising Fake Reviews: Almost 80% of customers believe they have come across fake restaurant reviews, and the issue is growing globally. These deceptive reviews-both positive and negative-can influence diners' choices and significantly affect restaurant reputations.

Criminal Extortion Scams: In the United Kingdom, esteemed restaurant business owners have been extorted by criminals who promise to flood their listings with false one-star reviews if they don't pay substantial ransoms. Some restaurants have had their ratings and reputation adversely affected, with extortionists even going so far as to use stolen identities and citing fictional menu items to make the fakes appear legitimate.

AI and Tech Giants Respond: Google Maps has stepped up its crackdown, employing artificial intelligence to ban more than 10,000 phony business listings and suspicious five-star reviews. Even with these efforts, restaurateurs say that tech platforms continue to provide little recourse when subject to coordinated attacks.

Global Regulatory Push: Italy has put forward a draft law to contain false reviews, mandating reviewers to submit verifiable IDs and evidence of visit. Reviews would have to be submitted within two weeks of having eaten and can be deleted if deemed false. The UK's Competition and Markets Authority is also probing tech giants' management of false reviews, with new laws seeking to prohibit their submission and commissioning.

Consumer Alert: Experts advise diners to watch out for red flags-vague or overly generic compliments or complaints, sudden spikes in reviews, or mentions of competitors. Deceptive reviews can mislead, but a discerning eye and cross-checking multiple sources can help you identify the real thing.

Sources: BBC News, India TV News, The Economic Times Hospitality