Sticker Shock: Why First-Time Buyers Are Ditching Used Cars for Brand-New Wheels

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Market Insight India’s used car market is facing a trust crisis, with a growing number of first-time buyers turning their backs on pre-owned vehicles. A new nationwide survey by Park+ Research Labs reveals a dramatic shift in consumer sentiment, driven by inflated pricing, legal hurdles, and poor user experiences.

Consumer Pulse

77 percent of first-time buyers now prefer new cars over used ones

81 percent believe used car prices are artificially inflated, often matching or exceeding new car prices

65 percent of those who considered used cars eventually abandoned the idea due to negative experiences

Key Drivers Behind the Shift

Pricing Paradox

Used car prices are seen as unjustifiably high, especially from organized players

Despite 90 percent of used car transactions occurring under the Rs 10 lakh mark, many buyers report prices rivaling new models

Trust Deficit

Legal concerns (43 percent), RC transfer delays (22 percent), and negative online reviews (11 percent) are major deterrents

Buyers cite fraud, ownership disputes, and documentation issues as recurring problems

Experience Matters

73 percent of buyers trust local dealers more than digital-first platforms

Human connection, personal negotiation, and transparency are key reasons for this preference

Online platforms are often viewed as impersonal and overpromising

Industry Response

Several used car platforms are pivoting:

CarDekho shut down its used car retail business to focus on financing and insurance

Cars24 has entered the new car space with a digital platform

Spinny launched its own NBFC arm and acquired Autocar India to diversify

Outlook With financing options improving and after-sales support becoming more robust, new cars are increasingly seen as a safer, more valuable investment. The used car market, once booming post-pandemic, now faces a reckoning unless it addresses transparency, pricing, and legal clarity.

Sources: LiveMint, Financial Express, Business Standard, AutoGuide India, Park+ Research Labs