Tata Communications Ltd has launched a dedicated Voice AI platform tailored for India’s banking, financial services, and insurance sector, aiming to streamline customer engagement and operational efficiency.
Key Highlights:
- Platform enables multilingual voice bots for real-time customer support and KYC verification
- Integrates with core banking systems, insurance CRMs, and payment gateways
- Offers sentiment analysis, fraud detection, and voice biometrics for secure transactions
- Reduces call center load by automating routine queries and service requests
- Supports regional languages to enhance accessibility across Tier-2 and Tier-3 cities
- Designed to meet RBI’s data localisation and compliance norms
- Pilot deployments underway with leading private banks and insurance firms
Strategic Impact:
- Enhances customer experience while lowering operational costs
- Positions Tata Communications as a key enabler in India’s AI-driven financial transformation
Sources: Business Standard Tech Desk, Economic Times BFSI, Tata Communications Press Brief 2025