SEBI Resolves 4,239 Investor Complaints Through SCORES in April

The Securities and Exchange Board of India (SEBI) announced that it successfully resolved 4,239 investor complaints in April 2025 through its online grievance redressal platform, SCORES. Despite this significant achievement, SEBI received 4,341 new complaints during the month, resulting in a slight increase in pending cases. By the end of April, the total number of unresolved complaints stood at 4,263, up from 4,161 at the close of March.

 

SCORES, the SEBI Complaint Redressal System, enables investors to file and track complaints against listed companies and SEBI-registered market intermediaries. The upgraded SCORES 2.0 framework streamlines the process by automatically directing complaints to the concerned entities, who must submit an Action Taken Report (ATR) within 21 days. If investors are dissatisfied with the response, they can request a First Level Review within 15 days, during which the complaint remains pending even if an ATR has been filed. The average time for entities to submit ATRs in April was eight days, while complaints under First Level Review were resolved in an average of four days.

 

Should grievances persist after the First Level Review, investors can escalate the matter to SEBI for a Second Level Review, with the same 21-day resolution timeline. Additionally, complaints may be closed if the investor chooses resolution through the Online Dispute Resolution (ODR) mechanism.

 

SEBI’s efforts reflect its commitment to investor protection and swift grievance redressal, ensuring greater transparency and accountability in the capital markets.

 

Source: Times of India, Economic Times, Business Standard, Free Press Journal