Zomato Launches Nugget: Revolutionary AI Customer Support Platform

Zomato Limited has unveiled Nugget, an AI-native, no-code customer support platform. Developed over three years as an internal tool, Nugget now powers over 15 million support interactions monthly for Zomato, Blinkit, and Hyperpure. The platform boasts impressive features, including autonomous resolution of up to 80% of queries, real-time learning and adaptation, and zero-code requirements. Nugget is designed to help businesses scale support effortlessly with high customizability and low cost. As the first product from Zomato Labs, the company's incubator for in-house innovations, Nugget is now available to businesses worldwide. Zomato is offering the platform free to founders stuck in contracts with legacy providers for the remainder of their terms.

 

Source: Zomato Limited (NSE Disclosure)