Zomato’s Veg-Mode Fee Sparks Outrage: CEO Deepinder Goyal Apologizes and Removes Charge

Zomato CEO Deepinder Goyal has responded to widespread criticism over the "veg-mode" fee, admitting it was a mistake. The feature, which charged users for opting to filter vegetarian-only restaurants, sparked a backlash online. Goyal swiftly apologized, calling the charge "absolutely stupid" and announced its removal to restore customer trust. This quick response highlights Zomato's commitment to user satisfaction and its adaptability to customer feedback. The controversy underlines the need for sensitive decision-making in customer-centric industries.

Source: DNA India