HCLTech and Microsoft Revolutionize Contact Centers with AI-Powered Solutions

HCLTech has expanded its strategic partnership with Microsoft to transform customer service experiences through AI-powered contact center solutions. The collaboration includes HCLTech's acquisition of Nuance's Enterprise Professional Services division, incorporating over 550 conversational AI experts. As Microsoft's exclusive professional services partner, HCLTech will implement Dynamics 365 Contact Center, a Copilot-first solution, and establish a Nuance Migration Factory. The partnership aims to enhance customer interactions, accelerate issue resolution, and boost operational efficiency through generative AI and cloud-based technologie.

Source: BusinessWire