Gmail Filtering Glitch: Google Responds To User Complaints

Gmail, one of the world’s most widely used email services, faced a disruption in its filtering system beginning January 24, 2026. Users complained that promotional and update emails, usually directed to separate tabs, were appearing in their primary inbox. Some also noted that routine emails carried warning banners advising caution.  

Google acknowledged the issue in a statement, confirming that the problem was not user error but a technical glitch. The company said it is actively working on a resolution and is providing updates through the Google Workspace Status Dashboard.  

Key Highlights  

• Promotional and update emails misclassified into primary inboxes  
• Warning banners appeared even on routine, legitimate emails  
• Google confirmed the glitch began on January 24, 2026  
• Company assured users it is working on a fix  
• Users advised to remain cautious when opening emails from unknown senders  

Future Outlook  
While Google works to restore normal filtering, the incident highlights the importance of vigilance in email use. Users are encouraged to double-check senders and avoid clicking suspicious links until the system stabilizes.  

Sources: Hindustan Times, The Independent, Google Workspace Status Dashboard