Image Source: Search Engine Land
Google recently introduced a new Google Business Profiles feature named "What's Happening," intended to enable businesses to post timely updates and achieve real-time engagement with their customers. This is done in an effort to maintain businesses' connection with their local communities and increase the visibility of vital announcements, offers, and events.
Brief Introduction
The launch of "What's Happening" represents Google's latest attempt to arm businesses with real-time update front-and-center tools that make it easier for companies to tell consumers what's new. Google expects that by simplifying the ability for businesses to tell consumers what's new, it will lead to stronger business-to-consumer relationships, increased foot traffic, and online traffic.
What is 'What's Happening'?
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"What's Happening" is a new tool in Google Business Profiles that allows businesses to post timely messages straight to their profile.
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The messages are prominently displayed, making it so that customers can see the latest news, promotions, or events when they first check out the business profile.
Purpose and Benefits
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The tool is intended to trigger real-time engagement by placing the most important and up-to-date information at the forefront of customers' attention.
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Companies can use it to emphasize deals, promotions, special events, product launches, or announcements of general importance, allowing them to better engage with their audience in real time.
How It Works
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Companies can compose and post updates using their Google Business Profile dashboard.
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The updates appear in a specific section titled "What's Happening," which makes them very noticeable to anyone who visits the profile.
Who Can Use It?
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The feature is open to all companies with a Google Business Profile, across size or industry.
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It is also highly useful for stores, restaurants, and service businesses who wish to keep their customers up to date with timely promotions or changes.
Strategic Significance
By bringing forward real-time updates, Google hopes to enable companies to distinguish themselves locally through search and pull in more customers.
The feature assists firms in keeping up an active, interactive web presence, which continues to grow significant for neighborhood search engine optimization as well as establishing customer confidence.
Recent Similar Developments
Other improvements to Business Profiles have rolled out through Google, including image enhancements by artificial intelligence on posts and better tools for reviewing.
The network continues to refine itself, including a concentrate on providing more mastery and more satisfactory methods for organizations to connect to their consumers.
Relevant Sources: Search Engine Land, Google Support
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