Image Source : CRN - India
HCLTech has announced a significant expansion of its partnership with Salesforce and introduced a new suite of services aimed at accelerating enterprise adoption of Agentic AI. These developments are part of the company's broader strategy to lead digital transformation through advanced AI, automation, and CRM integration.
Expansion Of Salesforce Partnership
* HCLTech is deepening its strategic collaboration with Salesforce to co-develop industry-specific AI and data cloud solutions
* The partnership will focus on enabling businesses to scale Salesforce’s AI-powered tools like Einstein 1, Slack GPT, and Data Cloud more effectively
* HCLTech will enhance its existing Salesforce Business Unit with additional training, certifications, and global delivery capabilities
* The company aims to empower clients across retail, healthcare, financial services, and manufacturing sectors with personalized customer engagement and automated workflows
* Joint go-to-market initiatives are being launched to help clients accelerate time-to-value using Salesforce platforms
Launch Of Agentic AI Services
* HCLTech has introduced a comprehensive set of Agentic AI offerings that leverage autonomous AI agents to perform complex enterprise tasks
* These services combine AI reasoning, goal decomposition, workflow automation, and decision-making to support use cases such as customer service, supply chain coordination, and finance operations
* The company will integrate Agentic AI into its existing CloudSMART and Fenix 2.0 frameworks to provide scalable and secure deployment models
* This initiative aligns with HCLTech’s vision of AI at scale and will help clients transition from traditional AI use cases to autonomous, self-learning systems
* The services are powered by partnerships with hyperscalers, open-source LLM communities, and proprietary HCLTech accelerators
Business Implications And Strategic Outlook
* These moves reinforce HCLTech’s positioning as a digital transformation partner capable of delivering next-gen AI and CRM capabilities
* The expanded Salesforce alliance enables faster customer onboarding, smarter service delivery, and predictive analytics across the enterprise
* The Agentic AI initiative sets HCLTech apart in a competitive IT services landscape by offering more autonomous, end-to-end business process capabilities
* Analysts expect the combined effect to enhance revenue contribution from digital services and improve client retention
About HCLTech
HCLTech is a global technology company delivering solutions in digital, engineering, cloud, and AI services. With a growing focus on enterprise transformation, the company partners with leading tech platforms to enable agile, intelligent, and sustainable business models.
Sources: BSE Filing, Economic Times, Business Standard, Moneycontrol, Livemint, TechCircle
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