TRAI’s Digital Consent Pilot Nears Completion: Full Rollout Expected by February 2026

Image Source: India Education Society

The Telecom Regulatory Authority of India (TRAI), in collaboration with the Reserve Bank of India (RBI), is set to conclude its Digital Consent Acquisition (DCA) pilot by February 2026. The initiative aims to streamline and secure customer consent for promotional communications, with implementation already underway at 11 major banks.

India’s Digital Consent Revolution: TRAI and RBI Set to Wrap Pilot by February 2026

In a significant step toward enhancing consumer data protection and curbing unsolicited communications, the Telecom Regulatory Authority of India (TRAI) has announced that its Digital Consent Acquisition (DCA) platform pilot—jointly developed with the Reserve Bank of India (RBI)—will be completed by February 2026. The update follows a review by the Joint Committee of Regulators (JCoR), which is overseeing the project’s progress.

Key Highlights of the DCA Pilot Initiative:

Purpose of the Platform

The DCA platform is designed to digitally capture and manage customer consent for receiving promotional calls and messages.

It aims to empower consumers by giving them greater control over who can contact them and for what purpose.

Pilot Implementation Scope

The pilot is currently being tested at 11 nominated banks, including both public and private sector institutions.

These banks are working with telecom service providers to integrate the DCA system into their communication workflows.

Regulatory Collaboration

The initiative is a joint effort between TRAI and RBI, reflecting a cross-sectoral approach to data governance and consumer rights.

The JCoR, comprising members from both regulators, is monitoring the pilot’s execution and feedback.

Key Features of the Platform

Includes mandatory whitelisting of URLs and callback numbers used in promotional messages.

Will publish blacklists of spamming entities, enhancing transparency and accountability.

Supports a new numbering plan for banks and financial institutions to clearly identify promotional content.

Expected Outcomes

Once fully implemented, the platform is expected to significantly reduce spam and fraudulent messages.

It will also streamline consent management for businesses, ensuring compliance with regulatory norms.

Next Steps

Stakeholder feedback from the pilot will inform the final rollout strategy.

A nationwide implementation is anticipated following the pilot’s conclusion in early 2026.

This initiative marks a pivotal shift in India’s digital communication landscape, placing user consent at the center of engagement.

Sources: Medianama, Economic Times, TRAI Press Release

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