Ola Electric Launches Nationwide In-App Service Appointment Feature to Enhance Customer Convenience

Ola Electric has announced the nationwide launch of its in-app service appointment feature, aimed at streamlining the vehicle servicing process for its customers. This rollout is part of Ola’s Hyperservice initiative, which focuses on providing convenient, transparent, and customer-first service experiences.

The new feature enables users to book service appointments, select preferred time slots, and track their service status within the Ola Electric app. This eliminates the hassles of traditional methods and offers complete control over the entire service journey.

Additionally, Ola Electric ensures that customers receive high-quality, genuine spare parts and standardized service processes through authorized service centers. The Hyperservice platform is also being expanded to include independent garages, mechanics, and fleet operators, aiming for a robust after-sales network across India.

A company spokesperson emphasized that this move strengthens Ola’s commitment to convenience, trust, and operational excellence, aligning with its broader India Inside strategy to build scalable and integrated service infrastructure.

Key Highlights:

Nationwide launch of in-app service appointment feature under Hyperservice

Allows booking, scheduling, and tracking of service through Ola app

Guarantees genuine parts and standardized service quality

Expands service network to include independent garages and fleet operators

Part of Ola’s India Inside strategy for integrated after-sales support

Enhances customer convenience and transparency in vehicle servicing

Source: Economic Times, Free Press Journal, Ola Electric official statement​