Zomato Users Can Disable Contact-Sharing: CEO Aditya Mangla Explains the Fix

Inside the announcement  
As per disclosures highlighted by Livemint, Economic Times, and CNBC-TV18, Zomato introduced a consent-based feature allowing restaurants to access customer phone numbers for marketing. Following user concerns, Aditya Mangla posted on LinkedIn that the option to disable sharing is available in-app. He emphasized transparency and reassured users that control remains with them.  

Notable updates  
• Feature purpose: Enables restaurants to send promotional updates directly to customers  
• User control: Consent can be withdrawn anytime via app settings  
• Limitation: Already shared contact details cannot be retroactively revoked  
• CEO’s clarification: Aditya Mangla stressed user choice and transparency in his LinkedIn post  
• Market context: Feature piloted to boost restaurant–customer engagement but faced immediate privacy pushback  

Major takeaway  
The clarification underscores Zomato’s effort to balance innovation with privacy. By offering an opt-out mechanism, the company aims to reassure customers while continuing to strengthen restaurant partnerships and engagement strategies.  

Sources: Ljyemjnt, Economic Times CNBC-TV18