IndiGo CEO Pieter Elbers has been summoned by the DGCA on December 12 to explain severe flight disruptions. The airline faces increased scrutiny, a 10% schedule cut, and is compensating affected passengers. The regulator is closely monitoring operations and demanding comprehensive data on restoration efforts and crew management.
IndiGo CEO Pieter Elbers has been called to appear before the Directorate General of Civil Aviation on December 12, 2025, as the aviation regulator intensifies its scrutiny of the airline’s ongoing operational disruptions. The summons follows a week of severe flight cancellations, crew shortages, and passenger inconvenience, prompting the DGCA to demand a comprehensive review of IndiGo’s crisis management and operational plans.
Notable Updates:
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Elbers is required to present a full report on the causes behind recent flight disruptions and outline restoration efforts.
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The DGCA has increased oversight, stationing officials at IndiGo’s headquarters to monitor daily operations and crew allocation.
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IndiGo has processed refunds for all cancelled flights and announced a compensation of ₹10,000 in travel vouchers for severely affected passengers.
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The airline’s winter schedule has been curtailed by 10%, as directed by the DGCA, to help stabilise operations.
Major Takeaways:
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The regulator is demanding transparency on pilot and cabin crew availability, recruitment plans, and measures to prevent future disruptions.
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Aviation experts suggest that IndiGo’s lean manpower strategy and internal planning issues may have contributed to the crisis.
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The DGCA has issued new directives for technical delay monitoring and operational compliance.
Important Points:
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IndiGo Chairman Vikram Mehta has apologised for the disruptions and cited a mix of technical, weather, and regulatory factors.
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The airline is under close government supervision, with daily reports submitted to the DGCA.
Source: Economic Times, Financial Express, Hindustan Times, NSE Circular