Image Source: Digit Insurance
A quiet but potent threat is hanging over Indian banking-manual and antiquated Central Know Your Customer (CKYC) processes. While regulatory oversight continues to strengthen and digital fraud becomes increasingly sophisticated, the need for CKYC automation has never been more pressing. High-profile banks in recent years have faced massive fines for KYC non-conformance, revealing loopholes that imperil financial stability as well as customer confidence.
Manual KYC procedures are slow, cumbersome, and expensive, tending to cause data discrepancies and oversight of red flags. This not only exposes the institution to regulatory fines but also invites the entry of money laundering and fraud. Automation, driven by Robotic Process Automation (RPA) and Artificial Intelligence (AI), revolutionizes CKYC by supporting real-time validation of data, hassle-free onboarding of customers, and instant identification of anomalies. Banks that use automation achieve accelerated compliance, reduced errors, and enhanced customer experiences while releasing employees for higher-value activities.
CKYC automation also facilitates financial inclusion by simplifying onboarding for underbanked communities, with secure and accurate records available across institutions. With the Reserve Bank of India and international regulators increasingly expecting higher standards, the shift to automated CKYC is no longer a choice-it's a strategic necessity to protect the Indian banking ecosystem.
Source: Economic Times Banking
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