Voice Revolution: Firstsource & Sanas Unleash Real-Time Accent Translation for Global Call Centers

Firstsource Solutions Limited has announced a strategic partnership with Sanas, the pioneering provider of Real-Time Accent Translation technology, aiming to redefine customer-agent interactions with advanced artificial intelligence. This collaboration is a key pillar of Firstsource’s UnBPOᵀᴹ strategy, focused on leveraging cutting-edge AI to enhance communication clarity and customer satisfaction across global markets.

Key Highlights:

The partnership will see Firstsource integrating Sanas’ Real-Time Accent Translation into its customer service operations, enabling agents to communicate more clearly with customers regardless of regional accents. This is expected to reduce misunderstandings, improve call efficiency, and boost overall customer satisfaction.

Sanas’ AI technology dynamically modifies agents’ accents in real time, making conversations smoother and more accessible for customers worldwide. The tool has already gained traction in the contact center industry, with over 30,000 agents globally using it to enhance their daily interactions.

This move aligns with Firstsource’s broader digital transformation agenda, positioning the company as a leader in deploying AI-driven solutions for business process management. It follows recent collaborations with major tech players like Microsoft, further strengthening Firstsource’s digital capabilities.

The integration is anticipated to not only elevate the customer experience but also empower agents with greater confidence and operational efficiency, setting a new industry standard for inclusivity and communication excellence.

With this partnership, Firstsource and Sanas are poised to break new ground in the business process outsourcing sector, making customer conversations more effective, empathetic, and future-ready.

Sources: Business Upturn, Firstsource Press Releases, Business Standard