Hexaware Technologies and SmartRent, Inc. have entered into a multi-year strategic partnership to transform SmartRent's customer support and revenue operations into an AI-native framework. Aligned with SmartRent's Vision 2028, the initiative leverages Voice AI and Salesforce Revenue Cloud Advanced to drive operational efficiency and scale.
ISELIN, N.J. & PHOENIX — Global IT solutions provider Hexaware Technologies has entered into a multi-year strategic partnership with SmartRent, Inc. (NYSE: SMRT) to drive a comprehensive, AI-native transformation of internal customer operations and revenue processes.
Announced on Monday, July 6, 2026, the collaboration will systematically overhaul the smart home technology provider’s support ecosystem and commercial lifecycles. Structured under SmartRent's "Vision 2028" operational framework, the initiative is engineered to build significant operating leverage and reduce administrative complexity, with initial efficiency gains targeted to manifest before the end of 2026.
Restructuring Operations Across Three Connected Workstreams
According to joint corporate disclosures, the multi-year program deploys Hexaware's specialized automation architecture across three primary corporate layers:
AI-Native Customer Experience: Hexaware will assume management of SmartRent’s customer support workflows, routing operations through its centralized delivery hub in Hyderabad, India. The center will pair human professionals with advanced Voice AI agents and omnichannel orchestration across voice, email, and chat systems to speed up resolution times.
Intelligent Bill-to-Cash Platform: To optimize corporate working capital, Hexaware will integrate its adaptive revenue operations (RevOps) suite. The software will automate cash application, digitize billing parameters for property operators, and target measurable improvements in Days Sales Outstanding (DSO) metrics.
Salesforce Revenue Cloud Advanced Implementation: Hexaware will redesign SmartRent’s lead-to-order infrastructure by deploying advanced cloud tools. This integration is designed to compress commercial quoting and contracting lifecycles, eliminate transactional sales friction, and enforce tight pricing governance.
Aligning Infrastructure for Long-Term Enterprise Scale
The decision to transition toward an AI-native operational model follows an evolving financial period for SmartRent. While the Phoenix-based property technology firm maintains a robust balance sheet with deep cash reserves, its equity valuation has experienced market pressures over the past two quarters.
By offloading repetitive, high-volume tasks to automated software layers, SmartRent aims to significantly lower its baseline operational cost run rates. Corporate administrators indicated that the transition framework is heavily focused on lowering the Total Cost of Ownership (TCO) while freeing up internal domain experts to focus on complex client needs.
Downstream Impact on Property Managers and Shareholders
For real estate property managers and apartment communities utilizing SmartRent’s hardware-software smart building ecosystems, the automation push translates into faster, more dependable technical support around the clock.
For public equity investors tracking the software-as-a-service (SaaS) and real estate technology sectors, the long-term contract demonstrates how enterprise players are using contextual AI to establish business moats. Standardizing data lines across customer care and cash collection enables the platform to scale its go-to-market footprint safely without requiring a matching, expensive expansion in headcount.
Official Sources Section
Operational blueprints, strategic timelines, and organizational quotes regarding the partnership were gathered from official joint statements published by SmartRent Investor Relations and the Hexaware Technologies Press Bureau. Market listing compliance records and ongoing financial disclosures are maintained through the electronic databases of the U.S. Securities and Exchange Commission (SEC) and the National Stock Exchange of India (NSE).
Quote Section
"Strategically, we believe our new partnership with Hexaware materially enhances our operational rigor and execution," stated Frank Martell, President and Chief Executive Officer of SmartRent. "Hexaware brings technology, process, and powerful resources, which will be essential as we move quickly to expand our footprint. In the coming quarters, this partnership should drive operating leverage, lower cost run rates, and improve working capital execution".
"Enterprises today need speed and efficiency that produce best-in-class experiences, Contextual AI, streamlined SaaS, and an AI-native workforce that drives business outcomes," affirmed Eravi Gopan, President and Global Head of Technology, Products, and Platforms at Hexaware. "That's what we're building with SmartRent—pairing domain experts with Voice AI to forge a highly efficient operating model tailored for sustainable, long-term scale".
Why It Matters
In mature technology markets, separating core software innovation from manual administrative tasks is vital to maintaining healthy corporate profit margins. Deploying real-time AI agents allows business networks to handle rapid customer query surges without building backlogs. For tech sector participants, this relationship serves as a definitive case study in combining unified revenue processing tools with automated customer service to preserve capital during market expansion cycles.
Key Facts at a Glance
Strategic Alliance: Hexaware and SmartRent have launched a multi-year corporate transformation contract.
Core Objective: The program aims to move operational systems toward an integrated, AI-native model.
Technical Deployments: System upgrades leverage Salesforce Revenue Cloud Advanced alongside advanced Voice AI agents.
Target Efficiency: The joint transition team expects to generate measurable operational efficiencies before the end of 2026.
FAQ Section
Q: What is the primary focus of the Hexaware and SmartRent partnership?
A: The multi-year alliance focuses on transforming SmartRent’s internal customer service operations, automated billing workflows, and sales quoting pipelines using AI-native technologies.
Q: Where will the new AI-led customer support operations be managed from?
A: Customer care orchestration, data processing, and specialized technical support channels will be run directly out of Hexaware's digital delivery center in Hyderabad, India.
Q: How does this partnership support SmartRent's Vision 2028 framework?
A: The automated workflows improve working capital execution and lower operational cost run rates, enabling SmartRent to scale its property technology services while reducing corporate complexity.
Source: Hexaware Technologies Investor Relations Portal, SmartRent Corporate Announcement Board, Securities and Exchange Commission Electronic Archive.
