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MetLife, a leading global insurance and financial services company, today announced a significant expansion of its operations in India through the establishment of new Global Capability Centers (GCCs) in Hyderabad and Pune. This strategic expansion reinforces MetLife's focus on digital innovation, operational excellence, and leveraging India's deep talent pool to fuel global growth.
On Friday, MetLife formally launched its new technology centers in Hyderabad and Pune, solidifying its leadership position in the fast-expanding Indian BFSI (Banking, Financial Services, and Insurance) industry. The new centers will be a key driver in enhancing MetLife's global technology, analytics, and customer experience capabilities.
Expansion Details
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MetLife has launched technology centers in Hyderabad and Pune, substantially expanding its India presence.
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The Hyderabad GCC is at Prestige Skytech in the Financial District, with 200,000 square feet of office space being taken up by the company.
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The Pune center augments MetLife's already established operations in Noida and Jaipur, all now together under the banner of the MetLife Global Capability Center (MGCC).
Strategic Significance
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These new GCCs will be key technology and operations centers, driving MetLife's services for more than 90 million customers in over 40 markets globally.
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The GCCs are likely to generate over 2,000 direct jobs in Hyderabad alone and play a valuable role in the local economy and talent pool.
Focus Areas and Strengths
The GCCs will facilitate adoption of new technologies and advanced analytics, improving solution delivery and customer experience.
Important focus areas are:
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Cybersecurity
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Cloud migration
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IT infrastructure modernization
Industry Impact
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MetLife's expansion further establishes Hyderabad's and Pune's position as key BFSI and technology destinations in India, among a list of international majors like Cigna Healthcare, Ameriprise, and DTCC.
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Hyderabad alone has witnessed a spurt of office space purchases by BFSI players, with MetLife's 2.5 lakh sq ft purchase one of the biggest in 2024.
Leadership and Vision
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Ashish Srivastava, Managing Director and Senior Vice President of MGCC, highlighted the firm's efforts to deliver end-to-end technology-driven services and solutions to create value and growth.
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Telangana's leadership welcomed the decision, with the then Industries Minister KT Rama Rao pointing to the creation of jobs and international acclaim for Hyderabad.
Sources: The Hans India, Times of India, Elets Online, Telangana Today, UNI India, LinkedIn
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