Student Voices Get a Direct Route: MSRTC’s New Helpline Initiative

Inside the announcement  
According to reports from Free Press Journal, WebIndia123, and Mid-Day, the helpline number *1800-221-251* will provide students with a direct channel to report grievances. The move follows repeated complaints about buses not leaving on time, failing to stop at designated points, and sudden cancellations. The government already subsidizes 66.66% of monthly bus pass costs for students, while girls up to Class 12 receive free passes under the Punyashlok Ahilyabai Holkar Yojana.  

Transport Minister and MSRTC Chairman Pratap Sarnaik emphasized that negligence in student transportation will not be tolerated, and divisional controllers will be held accountable for service lapses.  

Notable updates  
• Toll-free helpline 1800-221-251 launched for school and college students  
• Complaints include delays, cancellations, and missed bus stops  
• Government provides 66.66% concession on monthly passes; free passes for girls up to Class 12  
• Accountability measures introduced for divisional controllers and bus staff  
• Initiative aims to improve safety, punctuality, and reliability of student transport services  

Major takeaway  
The helpline reflects MSRTC’s commitment to student welfare, ensuring smoother commutes and minimizing academic disruptions. By combining subsidies with responsive grievance redressal, the state strengthens its support for education-linked mobility.  

Sources: Free Press Journal, WebIndia123, Mid-Day