The Directorate General of Civil Aviation (DGCA) has issued revised rules on February 24, 2026, effective March 26, introducing a 48-hour no-penalty cancellation window for flight tickets booked directly via airline websites. This addresses rampant refund delays and excessive fees, capping charges and mandating refunds within 14 working days while allowing free name corrections.
DGCA's Major Policy Shift
India's aviation regulator DGCA has modified Civil Aviation Requirements for ticket refunds, responding to surging passenger complaints over delayed refunds and unfair penalties. Airlines must comply by the specified deadline, enhancing transparency and fairness in air travel bookings. These changes prioritize consumer protection amid growing air traffic.
Key Highlights from New Refund Rules
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48-hour free cancellation or amendment window for bookings made directly on airline websites, applicable if domestic flight departs over 7 days away or international over 15 days
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No additional charges for name corrections flagged within 24 hours of direct website booking
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Airlines barred from charging beyond base fare plus fuel surcharge for cancellations; full refunds processed within 14 working days
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Option for vouchers in cancellations, but cash refunds mandatory on request; onus on airlines even for agent-booked tickets
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Special provisions for medical emergencies, exempting penalties with valid proof
Implications for Flyers and Airlines
Travelers booking early gain flexibility to adjust plans without financial loss, reducing stress from uncertain itineraries. DGCA emphasized this affirmative action safeguards public interests as refund grievances hit record highs.Airlines face stricter timelines, potentially streamlining operations while curbing disputes.
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Sources: Business Standard, Times of India, Indian Express, News on Air